How it works
Six steps, each leaving you something you keep
Each step ends with something written down and handed to you — a summary, a price, a list of what you own, instructions your team can follow. If we stop working together, you keep all of it.
- 01
A 30-minute call
A conversation, not a pitch. We ask how big you are, how many locations, who handles what today, and what went wrong. If we’re not the right company we say so on this call rather than sending a proposal you’d have to turn down.
Output
A written summary of what we heard and what we'd suggest - 02
Scoping
For ongoing support, a quick look at your accounts, laptops and locations so the price reflects reality. For one-time projects, a document listing exactly what is in and what is out.
Output
Fixed monthly or fixed project price, in writing - 03
Writing everything down
Before we change anything, we write down what you have: people, devices, subscriptions, internet lines, vendors, admin logins. This is where the surprises live — accounts belonging to nobody, laptops nobody manages, a firewall whose password is lost.
Output
A written list of everything you own and who can get in — yours to keep - 04
Taking over
Our tools go on the devices, the support address goes live, and we agree who to call when something is serious. We work alongside whoever handles IT today rather than switching everything over on a Friday.
Output
Written instructions your team can read - 05
Running it
Requests answered daily, updates installed, new hires and departures handled on a schedule, vendors chased. How quickly we respond is agreed in writing before you sign.
Output
A monthly summary of what broke, why, and what to fix next - 06
Checking the plan
Every quarter we compare the plan and the budget against what actually happened. Sometimes that means telling you to bring something back in-house.
Output
An updated plan and budget for the next 12 months
Working style
What it feels like month to month
Your staff email one address. Every request gets logged and sorted, which is how a recurring annoyance turns into a fix instead of a habit.
Once a month there's a short document: what came in, what caused it, what changed in your equipment list, and the two or three things we think you should do next with rough costs attached.
Once a quarter, someone senior sits in your leadership meeting and talks about money and risk rather than tickets.
Nothing about this is exotic. Most of the value is that it happens on a schedule instead of when someone remembers.
Straight answers
- What are your response times?
- We don’t publish one number, and we’re wary of companies that do before seeing your setup. It depends how many locations you have and which hours you want covered. We agree how quickly we respond in writing before you sign, and report against it every month.
- Where do you operate?
- We currently support US-based teams, and remote support reaches all of it. Visits in person are arranged case by case. We’ve been asked about locations outside the US and haven’t settled on an answer — ask, and we’ll tell you straight what we can and can’t commit to.
- Do you require a long contract?
- Ongoing support starts with 90 days, because most of the setup work happens up front. After that it’s month to month with 30 days’ notice.
- What happens to our documentation if we leave?
- It’s yours. The equipment lists, written instructions, network diagrams and passwords all transfer when the work ends. Subscriptions and contracts stay in your name throughout, so you never have to buy anything twice.
- Do you work alongside an existing internal IT person?
- Often. The usual split is that they keep the on-site and people-facing work while we handle the harder problems, after-hours and the jobs nobody has time for. We write down who does what so nothing falls between us.
- Who will we actually be dealing with?
- We’re a small company. You get one named lead who comes to your reviews, and the same few people answering your requests. If that changes, we tell you.
Not sure what you need?
Answer a few questions and we'll suggest the service that fits — or tell you plainly if we're not the right company for this.